1. What is iConcierge?
iConcierge is your personal online concierge service, offering local tips, dining reservations, and real-time support during your trip in Japan. We help you explore the country like a local — without the stress.
2. What’s the difference between the Light Plan and Basic Plan?
- Light Plan ($60~):
Includes real-time online support, restaurant suggestions, and custom spot recommendations. - Basic Plan ($120~):
Adds restaurant booking, shopping and cultural advice, plus more detailed local guidance.
3. How do I book the service?
You can book directly through our website. Just choose a plan, fill out the request form, and we’ll contact you shortly via email or WhatsApp.
4. Do you speak English?
Yes! All our concierges are fluent in English and familiar with supporting international travelers.
5. Can I use iConcierge before I arrive in Japan?
Absolutely. Many guests contact us before their trip to plan out key meals, activities, and get insider advice ahead of time.
6. Can you help with reservations at specific restaurants or attractions?
Yes — for the Basic Plan and above, we can make reservations at restaurants, cafes, and cultural experiences on your behalf.
7. What areas do you cover?
We primarily focus on Kansai (Osaka, Kobe, Kyoto) area, but we’re happy to assist with other areas in Japan depending on availability.
8. Is your service available every day?
Yes, we’re available 7 days a week. You can message us anytime, and we’ll respond as soon as possible.
9. Can I request a refund or cancel my booking?
Please check our Terms & Conditions page for full details on cancellations and refunds.
10. Do you offer custom plans or group support?
Yes, we do! If you’re traveling as a family or group and need more tailored support, just send us a message — we’d love to help.